Mykola Kuts
|
VAPI | Bland AI | Retell | ElevenLabs | Synthflow | n8n | Twilio
Fullstack AI Specialist with extensive experience in AI Voice Phone Call Agent Development, chatbot creation, and workflow automation. I help businesses harness AI and automation to streamline operations, reduce costs, and deliver exceptional customer experiences.
15+ AI Voice Agents
Built for diverse use cases
80% Call Automation
Proven efficiency gains
+30% Lead Conversion
Measurable results
About Me
Professional Background
Hello! I'm Mykola, a Fullstack-based AI Specialist and Voice AI Developer with extensive experience in AI Voice Phone Call Agent Development, chatbot creation, and workflow automation. I help businesses harness AI and automation to streamline operations, reduce costs, and deliver exceptional customer experiences.
With over 5 years of development experience and expertise in cutting-edge AI technologies, I've successfully delivered 15+ AI voice agents and numerous automation solutions that have transformed how businesses interact with their customers.
Education & Location
Bachelor of Science (BS)
National Technical University "Kharkiv Polytechnic Institute"
2012-2016
Location
Bila Tserkva, Ukraine
Experience
5+ Years in Development
Specialized in AI & Voice Technologies
Services
Developed 15+ AI voice agents for diverse inbound/outbound use cases including AI Phone Answering Service, AI Receptionist, Customer Support, Lead Qualification, Cold Calling, and Live Translation.
Key Features:
- Real-Time Voice Recognition & Speech-to-Text (STT)
- Call Routing, Transfers & Enhanced Call Routing
- Dynamic Emotional Intelligence & Multilingual Support
- Automated Appointment Scheduling & Reminders
- 80% Call Automation, +30% Lead Conversion
Platforms:
Create smart, user-friendly chatbots for websites, social media, and SMS platforms to provide instant, personalized support and increase engagement.
Key Features:
- Human-Like Conversations & 24/7 Availability
- Proactive Engagement & Multilingual Capabilities
- Smart Learning & Real-Time Insights
- Follow-Up Call Integration
Platforms:
Design seamless workflows that save time and reduce errors by integrating CRM systems and automating repetitive tasks.
Key Features:
- Scenario Development & Error Fixing
- Custom API Integration & Troubleshooting
- Optimized Workflows for Data Consistency
- Automation Consulting for CRM Tools
Platforms:
Skills & Technologies
Employment History
PCG
Led development of enterprise AI voice solutions using VAPI and Retell AI. Built 8+ voice agents for customer service automation, achieving 85% call resolution rate. Integrated ElevenLabs for natural voice synthesis and implemented real-time speech recognition systems.
Key Achievements:
- •Reduced customer service costs by 60% through AI automation
- •Implemented multilingual voice support for 5 languages
- •Achieved 95% customer satisfaction rating for AI interactions
Technologies Used:
Globe Telecom
Designed and implemented AI-powered customer engagement solutions for telecommunications. Developed chatbots using Dialogflow and integrated voice AI systems with Twilio. Created automated workflow solutions using Make.com and Zapier for customer onboarding processes.
Key Achievements:
- •Automated 70% of customer inquiries through AI chatbots
- •Reduced customer onboarding time from 3 days to 2 hours
- •Integrated AI solutions with existing CRM systems
Technologies Used:
AppFyl
Developed end-to-end AI applications including voice assistants, chatbots, and SaaS platforms. Built the Prunr financial analysis platform using Svelte and OpenAI API. Created Character.ai-style platforms with real-time voice chat capabilities using WebRTC and FastAPI.
Key Achievements:
- •Launched 3 successful SaaS products with AI integration
- •Processed over 10,000 financial documents through AI analysis
- •Built scalable voice chat platform handling 1000+ concurrent users
Technologies Used:
Munjal Engineering
Started career developing web applications using React and Node.js. Gained experience in API integration, database design, and responsive frontend development. Worked on engineering project management systems and client portals.
Key Achievements:
- •Developed responsive web applications for engineering clients
- •Implemented RESTful APIs for project management systems
- •Collaborated with senior developers on code reviews and best practices
Technologies Used:
Portfolio
naturaumana.ai
I developed the FastAPI backend for Natura Umana, powering AI-driven voice interactions between users in Nature OS and custom HumanPods hardware.
• Features:
- - AI persona management for personalized conversations
- - Real-time voice processing for seamless interactions
- - Hardware-software integration with NatureOS
- - Real-time data streaming with WebRTC, WebSocket, and gRPC
• Impact:
Enabled natural, hands-free AI communication and bridged AI, voice, and physical devices for an immersive experience.
Technologies:
prunr.app
Prunr streamlines financial statement reviews, allowing CPA firms to focus on high-risk areas, strengthen client relationships, onboard new clients, and achieve better work-life balance—all while improving your bottom line.
• Features:
- - Automated financial statement analysis
- - Risk assessment and highlighting
- - Client relationship management tools
- - Streamlined onboarding process
• Impact:
Helps CPA firms improve efficiency and work-life balance while strengthening client relationships.
Technologies:
I built a personal AI phone assistant that handles inbound calls, schedules meetings, and provides customer support, using SvelteKit, Shadcn-Svelte, Supabase, Stripe, and Twilio.
• Features:
- - AI-powered call handling for automated responses
- - Meeting scheduling with real-time calendar updates
- - Customer support automation for FAQs & inquiries
- - Stripe integration for monetization & premium features
- - Call routing and blacklist system
• Impact:
Automated call handling and scheduling, improving customer service efficiency.
Technologies:
character.ai
I built a Character.ai-style platform where users chat via text or voice calls with AI personas, powered by FastAPI, SvelteKit, Shadcn-Svelte, and FastAPI Users.
• Features:
- - Text & real-time voice chat with AI-driven characters
- - Stripe integration for subscriptions & pay-per-use billing
- - FastAPI Users for authentication & role management
- - Create your own characters
• Impact:
Delivered immersive AI interactions with fluid, engaging conversations and scalable backend handling high user loads efficiently.
Technologies:
Get In Touch
Ready to transform your business with AI voice technology and automation? I'm here to help you streamline operations, reduce costs, and deliver exceptional customer experiences.
Phone
+1 315 636 6527
Location
Bila Tserkva, Ukraine
Availability
Flexible time zones: European, Asian, American
Choose your preferred platform to discuss your project requirements and see how I can help bring your AI vision to life.
Quick Stats:
- • 15+ AI Voice Agents Developed
- • 80% Call Automation Achieved
- • +30% Lead Conversion Improvement
- • 99% Voicemail Reduction
© 2024 Mykola Kuts. AI Voice & SaaS Developer specializing in VAPI, Bland AI, Retell, ElevenLabs, and automation solutions.